Privacy Policy

We may collect personal information directly from you or automatically when you use our website.

Personal Information

Depending on your interaction with us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Appointment Details
• Age (if voluntarily provided)
• Gender (if voluntarily provided)
• Medical concerns submitted through forms
• Messages or inquiries
• Newsletter subscription details

Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Referral Source
• Cookies and Analytics Data

Your information may be used for the following purposes:

• Schedule and manage appointments
• Respond to your inquiries
• Provide dermatology-related services
• Improve our website and services
• Send appointment confirmations and reminders
• Share newsletters and educational content (only if subscribed)
• Improve customer experience
• Analyze website performance
• Prevent fraud and maintain website security
• Comply with applicable legal obligations

When you book an appointment through our website, we collect only the information necessary to process your appointment request.

Submitting an appointment request does not guarantee confirmation. Our team may contact you to confirm or reschedule your appointment.

If you contact us using our website forms, we collect the information you voluntarily provide.

This information is used solely to respond to your inquiry and provide requested assistance.

If you subscribe to our newsletter, we may use your email address to send:

• Skin care tips
• Clinic updates
• Health awareness articles
• Promotions (if applicable)
• Service announcements

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Our website uses cookies to improve user experience.

Cookies help us:

• Remember user preferences
• Analyze website traffic
• Improve website functionality
• Measure marketing performance

You may disable cookies through your browser settings, although certain website features may not function properly.

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages visited
• Device information
• Browser type
• Geographic region
• Session duration

This information is collected anonymously and helps us improve our website.

Our website may include embedded Google Maps to help visitors locate our clinic.

Google may collect certain technical information when interacting with embedded maps according to Google's own Privacy Policy.

Our website may display Google Reviews submitted by patients through Google's platform.

These reviews are publicly available and are displayed for informational purposes only.

If you contact us through WhatsApp or by phone, we may retain communication records for:

• Appointment scheduling
• Patient support
• Follow-up communication
• Service improvement

Our website may use trusted third-party services, including but not limited to:

• Google Analytics
• Google Maps
• Google Reviews
• Email Marketing Services
• Website Hosting Providers
• Spam Protection Services

These providers have their own privacy policies governing how they process your information.

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Any information voluntarily submitted through our website is treated confidentially.

However, submitting medical concerns through online forms does not establish a doctor-patient relationship and should not be considered a substitute for professional medical consultation.

For emergencies, please contact your nearest healthcare provider immediately.

Our services are not intended for children under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from minors.

If such information is identified, we will promptly remove it.

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Delete your personal information
• Withdraw consent (where applicable)
• Unsubscribe from marketing communications

Requests may be submitted using the contact information provided below.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

The updated version will be published on this page with a revised Effective Date.